Terms of Service

IVAPE.DELIVERY LIMITED — Trade Terms and Conditions of Sale Last updated: 19 April 2026

These terms govern the sale of goods by IVAPE.DELIVERY LIMITED (Companies House 14748961) of Unit 2 Peacock View, Fenton Industrial Estate, Stoke on Trent, ST4 2XJ ("we", "us") to trade customers ("you", "the Buyer") via the ivape.delivery website.

ivape.delivery is a trade-only website. We do not sell to consumers. By placing an order you confirm you are buying in the course of a business for resale, and that you have a verified trade account on ivape.delivery under our Trade-Access Policy.

1. Application of these terms

1.1 These terms, together with the Privacy Policy, Shipping Policy, Refund Policy, and Trade-Access Policy published on ivape.delivery, form the whole agreement between us and you for each order. They override any conflicting terms you seek to impose (for example, terms printed on your purchase order), unless we expressly agree otherwise in writing signed by a director.

1.2 No course of dealing, trade custom, or previous transaction varies these terms.

1.3 We may amend these terms from time to time by posting a revised version on ivape.delivery. The version in force when you place an order governs that order.

2. Trade account and access

2.1 You may only place orders through a trade account approved under our Trade-Access Policy. We may refuse, suspend, or terminate accounts at our sole discretion.

2.2 You must keep your account credentials secure and tell us immediately at accounts@ivape.direct if you suspect unauthorised use.

2.3 You must notify us of material changes to your business (ownership, address, trade licence status, VAT status) within 14 days.

3. Orders and contract formation

3.1 Listings on ivape.delivery are an invitation to treat, not a contractual offer. Your order is an offer to buy on these terms.

3.2 A contract is formed only when we issue a written dispatch confirmation or deliver the goods, whichever is earlier. We may decline any order without liability.

3.3 We may cancel or reduce an order before dispatch where: the product is out of stock; a price or description error is discovered; regulatory change (including the UK single-use vape ban, see clause 9); trade-account verification issues; or suspected fraud.

4. Prices, VAT, and Vaping Products Duty

4.1 Prices are in pounds sterling and exclusive of VAT unless expressly stated. VAT is added at the rate in force at the tax point.

4.2 We may change list prices at any time. Orders placed before a price change are honoured at the price shown at the time of order.

4.3 Minimum order quantities, carton sizes, and case-pack rules are as shown on the product page.

4.4 Vaping Products Duty (VPD). From 1 October 2026 a UK excise duty on vaping products applies under the Finance Act 2025. Once VPD is in force, duty will be added to relevant SKUs at the prevailing rate and passed through to you. Open orders at the VPD commencement date will be adjusted where dispatch falls after that date; we will notify you before dispatch.

5. Payment

5.1 Unless we have agreed credit terms in writing, payment is due in full at checkout by card or by any other method we make available.

5.2 Credit accounts. Where credit terms are agreed in writing, the terms on the invoice govern. Invoices are due on the stated date.

5.3 Overdue amounts accrue statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable costs of recovery.

5.4 Payment must be made in full without set-off, counterclaim or deduction unless required by law.

5.5 We may suspend further dispatch while any invoice is overdue.

6. Delivery

6.1 Delivery terms, charges, regions, and timings are set out in our Shipping Policy.

6.2 Delivery dates are estimates. Time is not of the essence.

6.3 Risk passes on delivery to the address you specified. Title passes only on receipt in cleared funds of the full invoice amount — see clause 7.

6.4 Short delivery, damage in transit, or wrong items must be reported to accounts@ivape.direct within 3 working days of delivery, with photographs and the order number. Later reports may reduce or exclude your right to a remedy.

7. Retention of title

7.1 Goods remain our property until we receive full payment in cleared funds of all sums owed on any account.

7.2 Until title passes: you hold the goods as bailee; must store them separately and identifiably as our property; must insure them for full replacement value; and may resell in the ordinary course of your business on condition that all proceeds are held on trust for us until our debt is paid.

7.3 We may enter premises to recover unpaid goods at any reasonable time.

8. Inspection, acceptance and warranties

8.1 You must inspect goods on delivery. See clause 6.4 for reporting.

8.2 We warrant that goods: match the description on ivape.delivery at the time of order; are of satisfactory quality for commercial resale; and, for nicotine vaping products, have been notified under the Tobacco and Related Products Regulations 2016 via the MHRA submission system.

8.3 Except as set out in clause 8.2 and to the extent permitted by law, all other warranties (statutory, common law or otherwise) are excluded. The rights of the Consumer Rights Act 2015 do not apply — you are a trade buyer.

9. Regulatory compliance — disposable vape ban and buyer obligations

9.1 From 1 June 2025 the sale and supply of single-use (disposable) vapes is prohibited across the United Kingdom, including Northern Ireland, under the Environmental Protection (Single-Use Vapes) Regulations 2024 (England, Scotland, Wales) and the Environmental Protection (Single-Use Vapes) Regulations (Northern Ireland) 2025. We do not stock or supply non-compliant single-use vapes. You warrant that you will not onward-supply any such product.

9.2 You warrant that you will:

(a) comply with the Nicotine Inhaling Products (Age of Sale and Proxy Purchasing) Regulations 2015 and equivalent NI provisions — not sell nicotine vaping products to anyone under 18, operate Challenge 25, and refuse proxy purchases;

(b) comply with the Tobacco and Related Products Regulations 2016 — sell only notified products, display required health warnings, and honour promotional restrictions;

(c) comply with WEEE and batteries regulations in respect of take-back and disposal;

(d) provide us with information required to discharge producer-compliance or duty obligations (including VPD) on request.

9.3 We may refuse or terminate supply where we reasonably believe you are in breach of any regulation.

10. Returns

10.1 Returns and refunds are governed by our Refund Policy. You have no statutory right of cancellation — the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to trade buyers.

11. Limitation of liability

11.1 Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of s.12 Sale of Goods Act 1979 (title); or any other liability that cannot lawfully be limited.

11.2 Subject to clause 11.1:

(a) we are not liable for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, loss of anticipated savings, or any indirect or consequential loss, howsoever arising;

(b) our total aggregate liability in respect of each order (whether in contract, tort including negligence, breach of statutory duty or otherwise) is capped at 100% of the price paid for that order.

11.3 These limits are reasonable having regard to the nature of our goods, the trade context, and our pricing. They have been brought to your attention on each order.

12. Intellectual property

12.1 All content on ivape.delivery — product copy, imagery, catalogues, price lists, and branding — is our property or licensed to us. You may use product images and descriptions solely to advertise your onward resale of the specific goods you have bought from us.

12.2 You may not scrape, mirror, or systematically reproduce the site or any part of it.

13. Confidentiality

13.1 Prices, discount tiers, credit terms, and any non-public commercial information shared by either party are confidential and may only be used for the purpose of the trading relationship. This clause survives termination.

14. Data protection

14.1 We process personal data in accordance with our Privacy Policy. Where you act as a data controller in respect of your own contacts, you are responsible for your own UK GDPR compliance.

15. Website use

15.1 You may not: attempt to interfere with the site's operation or security; use the site in breach of applicable law; circumvent trade-access gating; or use automated tools to place orders without our written consent.

15.2 We may suspend access without notice where clause 15.1 is breached.

16. Force majeure

16.1 Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (including acts of government, regulatory change, industrial action, supply-chain failure, cyber incident, fire, flood, pandemic). Obligations are suspended for the duration. If the event continues for more than 60 days, either party may cancel affected orders.

17. Assignment

17.1 You may not assign, novate, or subcontract your rights or obligations without our prior written consent. We may assign freely within our group or on a sale of the business.

18. Variation

18.1 No variation to these terms is valid unless in writing and signed by a director of each party. Clause 1.3 remains available to us.

19. Notices

19.1 Notices to us must be sent to accounts@ivape.direct or to the registered office. Notices to you are sent to the email or postal address on your trade account.

20. Third-party rights

20.1 A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999.

21. Entire agreement

21.1 These terms (together with the policies referred to in clause 1.1) represent the entire agreement between us for the sale of goods, and supersede any prior statements, whether oral or written.

22. Governing law and jurisdiction

22.1 These terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales.

22.2 The courts of England and Wales have exclusive jurisdiction.

23. Contact

• Email: accounts@ivape.direct
• Phone: 07566 874 571 (Mon–Fri 09:00–17:30, Sat 09:00–17:00, Sun 10:00–16:00)
• Post: IVAPE.DELIVERY LIMITED, Unit 2 Peacock View, Fenton Industrial Estate, Stoke on Trent, ST4 2XJ

Version: 2026-04-19