Shipping policy
Shipping Policy
IVAPE.DELIVERY LIMITED Last updated: 22 July 2026
This policy sets out how we deliver orders placed on ivape.delivery. It forms part of our Terms of Service.
1. Delivery regions
We deliver only within the United Kingdom, including Northern Ireland. We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses, or the Republic of Ireland. If you need delivery outside these regions, contact us before ordering.
2. Delivery charges
| Order total | Standard delivery | Express delivery |
|---|---|---|
| Under £50 | £4.99 | £6.99 |
| £50 – £499.99 | Free | £6.99 |
| £500 and over | Free | Free |
Standard delivery is our tracked courier service (see Section 4). Express delivery is a next-working-day service. Charges are calculated and shown at checkout. Where a single order is dispatched as multiple parcels for operational reasons, only one delivery charge applies.
3. Dispatch times
- Orders placed before 14:00 Monday to Friday are typically dispatched the same working day.
- Orders placed after 14:00, at weekends, or on UK bank holidays are dispatched the next working day.
- Peak periods and stock-check issues may extend dispatch by one working day; we will notify you if so.
4. Delivery times
Delivery is by a UK courier on a next-working-day tracked service after dispatch. Typical end-to-end lead time is 1–2 working days for mainland UK and 2–3 working days for Northern Ireland and Scottish Highlands & Islands.
Delivery dates are estimates. Time is not of the essence (see clause 6.2 of the Terms of Service).
5. Tracking
A tracking reference is sent by email to the address on your trade account when the parcel is collected.
6. Failed delivery and returned parcels
If a delivery fails because you are unavailable at the address, the courier will follow its redelivery or collection procedure. Parcels returned to us as undelivered will be held for 14 days; after that period we may treat the order as cancelled and refund the goods value less the outward carriage and any return carriage we incur.
Incorrect or incomplete delivery addresses are your responsibility. Re-dispatch carriage is chargeable.
7. Risk and title
Risk in the goods passes to you on delivery at the address you specified. Title passes only once we have received full payment in cleared funds — see clause 7 of the Terms of Service.
8. Short delivery, damage, or wrong items
Report to accounts@ivape.direct within 3 working days of delivery, with photographs and your order number. Later reports may reduce or exclude your right to a remedy (see clause 6.4 of the Terms of Service).
9. Contact
- Email: accounts@ivape.direct
- Phone: 07566 874 571 (Mon–Fri 09:00–17:30, Sat 09:00–17:00, Sun 10:00–16:00)
Version: 2026-07-22